Update a mail password on iPhone or iPad

If you change your email password, your phone and tablet won’t be able to send or receive messages because they will still be trying to connect using the old password.

You will most likely need to put the new password into each device individually.

These instructions apply if you use Mail on an iPhone or iPad. That’s the app with a blue icon with a white envelope.

The steps are different depending on whether your email account uses modern authentication, like Gmail and Outlook, or traditional authentication like most others.

Modern account

Modern services like Gmail and Outlook (Hotmail) use something called OAuth, in which you’re taken to the company’s website to log in.

  1. Tap Settings > Mail
  2. Tap Accounts
  3. Tap the appropriate account

Assuming your iPhone or iPad has recognised that your previous login is no longer valid, you will see Re-enter Password as an option. Tap it and follow the steps to log in with the new password.

Traditional account

Email providers like BT, Plusnet, TalkTalk and Virgin Media use traditional password authentication.

You’ll need to update your password in two places — one for sending and one for receiving, even though it’s almost always the same password for both.

  1. Tap Settings > Mail
  2. Tap Accounts
  3. Tap the appropriate account
  4. Tap where it says Account [your email address]
  5. Under Outgoing Mail Server tap SMTP
  6. Under Primary Server tap the name of the server
  7. Type the new password in the space provided
  8. In the top-right corner, tap Done
  9. In the top-left corner, tap Account to return
  10. Under Incoming Mail Server, type the new password in the space provided
  11. In the top-right corner, tap Done